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Members are responsible for legal infractions such as traffic violations and parking citations. If Zipcar receives notice of a violation during (or in some cases, following) your trip, you will be ...

Zipcars can be freely driven between the United States and Canada and no additional documentation is needed. Keep mileage in mind if you’re planning on a lengthy trip. Zipcars cannot be driven outs...

Yes, we work to make hand-controlled vehicles available to our members who require them. It often takes a bit of time for us to find suitable vehicles and have the hand-controls installed, so we as...

You can opt out of the sharing or the sale of your personal information by following the below steps: Sign in to your account  Select Do Not Sell My Info at the bottom of the page Confirm your s...

Managing notification preferences in the Zipcar mobile app:To turn on text messages and/or push notifications or receive emails from Zipcar on your mobile app, follow the steps below: Navigate to ...

Why did Zipcar move my booking?When unforeseen car, location, or member issues arise, we must occasionally move a member to a vehicle other than the one originally reserved. We understand how disru...

For members with service animals, we waive the requirement that pets should be in carriers. We do ask that you help care for our vehicles and ensure pet hair and odors are cleaned from the car at t...

As an owner or admin of an account, you can require all drivers to input a booking memo, or note, by following the steps below: Sign in to your Zipcar account Click on My Account at the top of th...

Taxes are automatically calculated and charged at the time a booking is made. Only applicable taxes will be charged to your booking. Not all taxes listed below may apply to your trip. Taxes are sub...

The safety of our members is our first priority, and we take recalls seriously. In the event Zipcar receives a recall notice, we will identify the affected vehicles in our fleet and remove them fro...