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  • How do I edit, extend, or shorten my booking?

    To edit your booking, we recommend using the Zipcar mobile app on iPhone® or Android™ devices. You can edit your booking any time before or during your trip. Once your trip has ended, changes are n...

  • How do I end my Zipcar trip?

    Once you're done with your trip, you can end your booking to make the car available to be booked by others. Before you do that, here are some things to keep in mind: Make sure the car has at least...

  • How is my booking billed?

    When creating a new booking, you'll be able to select your desired payment method at checkout. A hold will initially be placed on the chosen payment method for the cost of the trip. After a short p...

  • Am I eligible to join Zipcar?

    To join Zipcar's membership program, certain eligibility requirements must be met. Before applying, review the below requirements to be considered for membership in our car-sharing community. Drivi...

  • How do I sign up for a new personal/family account?

    To sign up for a Zipcar personal/family account, follow the steps below to submit your application: Find a plan that works for you on our membership pricing page Input your name, email address an...

  • How do I book a Zipcar?

    Booking a Zipcar is a breeze and can be done from the web or from the Zipcar app on iPhone® or Android™. Sign in to your Zipcar account From the Book a car page, input your search criteria Hit Se...

  • How do hourly & daily rates work?

    Hourly & Daily RatesMost vehicles have hourly and daily rates which vary by day of the week. When booking a vehicle, the hourly rate will be charged up to the daily rate of the vehicle, which is th...

  • How can I reactivate my membership?

    If you have recently cancelled your membership, your account will not be deactivated until the end of your current membership cycle. If your account is still scheduled for deactivation at a future ...

  • What out of pocket expenses are eligible for reimbursement?

    Certain out of pocket expenses incurred during your Zipcar trip may be eligible for reimbursement. With the exception of fuel expenses, always be sure to give us a call to have the expense authoriz...

  • How do I cancel my membership?

    Did You Know? You can pause your monthly membership for up to three months, allowing you to take a breather without saying goodbye. For more information, check out this article! Log in to your Z...