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Why was I moved from a Student Plan to an Alumni Plan?
Student memberships are provided through University Partners. Student memberships with Zipcar may be valid for up to 6 years. After your student membership has expired you will be moved to Zipcar’s...
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Why do you ask for end trip photos?
The photo upload feature provides you with a quick way to report the condition you left the vehicle in. By doing so, it helps ensure that you’re not held responsible for a damage or mess that occur...
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I received an unknown charge, how can I tell if this is from Zipcar?
While we try our best to ensure the charges you incur are correctly labeled on your billing statements, sometimes there are bank limitations that may prevent a clear description of charges. If you...
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Why are check-in photos important?
The photo upload feature provides you with a quick way to report the condition of the vehicle when your reservation begins. By doing so, it helps ensure that you’re not held responsible for a damag...
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I am a business member, how can I open a personal account?
Business members can have secondary personal accounts with Zipcar.Application fees are typically waived when opening secondary accounts. To open a secondary account, log in to your Zipcar account ...
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I have a business account, how do I join my family's personal account?
Business members can also have personal accounts to drive with Zipcar.Application fees are typically waived when opening personal accounts. The family account holder will need to invite you via y...
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How do I contact Zipcar?
We want to provide you with the best support possible and there are a number of ways you can seek answers and reach us. Help Center You can search the Zipcar Help Center 24 hours a day, 7 days a ...
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I changed my membership plan, how will I be charged?
When you change your membership plan, you'll be shown the date the new plan will take effect and how much you'll be charged. You are charged this new rate only when the new plan kicks in. If you ch...
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Does Zipcar have electric vehicles in its fleet?
Yes, Zipcar has begun to introduce electric vehicles into limited markets as part of an electrification pilot. Our members in these markets will have access to EVs as we collect feedback to help us...
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What is a "Daily rate only" booking?
Some vehicles have a daily rate booking only option, meaning there is no hourly rate available. These vehicles are great for longer bookings and you can book them for as long as you'd like. Keep in...