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Typically, banks will set aside recent charges to your credit or debit card as a hold or pending authorization.  Multiple pending charges, authorizations, or holds on your credit or debit card may ...

Before being able to unlock your car with the mobile app, there are some features that need to be enabled and some permissions that will have to be granted. Usually, we'll ask that you turn on thes...

All email addresses that are not associated with a past Zipcar account and tied to a valid email platform should be accepted. Please ensure your email is typed correctly. For example, it should ref...

If you are trying to submit your application and are encountering an error, please try the following troubleshooting tips: Confirm the payment card being used is activated Confirm there are suffic...

At Zipcar, we take your safety and security very seriously. A Zipcar representative will never ask you for the following information: Complete payment card numbers Your password Two-factor authent...

If you are having issues taking or submitting your selfie or driver's license, ensure the following is correct. All submitted photos must be clear; blurry or obstructed photos may delay your appli...

If you are trying to apply for a promotional membership and are encountering an error, please try the following troubleshooting tips: Please use the promotional membership join link provided by th...

If you are trying to apply for a university membership and are encountering an error, please try the following troubleshooting tips: If you have signed up with your university email address under ...

If you are trying to apply for a business membership and are encountering an error, please try the following troubleshooting tips: Please check your spam and junk folders for an email from Zipcar ...

If you're looking to join Zipcar or have a friend that would like to join, our refer a friend promo allows existing members to refer a new member. Both the current and new member will receive $25 i...