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No, toll passes are not included in Zipcars. Zipcars use the pay-per-plate method. When you use a toll lane, the car will incur the toll based on its license plate, and this amount will be charged ...

If you happen to be involved in an incident with your Zipcar, a damage fee of up to $2,500 may apply. A damage fee can apply to dents, scratches, collisions, flat tires, windshield cracks, dead bat...

We are eager to get you on the road as quickly as possible, and most members are approved and can book in minutes. If you would like to check the status of your recently submitted application, plea...

If you have an overdue balance, it might be because we were unable to process a payment using the payment method on your account. To pay your overdue balance, please update your payment method. You...

The Zipcar privacy notice can be found here.

When a vehicle you had booked for your trip requires unanticipated maintenance that must be addressed immediately, we may have to temporarily remove the vehicle from your booking. This doesn't nece...

You can update your driver's license information by signing into your account on a web browser and following the steps below: Sign in to your account  Click on My Account at the top of the page a...

Whether you already have a Zipcar account or membership, you have the ability to join and drive under a family or business account other than your own. To join an account, you must be invited by an...

If you have multiple drivers on your account, you can remove them at any time by following the below steps: Sign in to your Zipcar account Click on My Account at the top of the page and select Ac...

If you find a lost item in a Zipcar, please place it in the glove compartment or the trunk. If it is an item of considerable value or something that may be time-sensitive, such as medication, pleas...