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No, you are charged at the time of booking for the duration booked. Trips which are ended early are not eligible for a prorated refund for unused time. Ending your trip will make the car available ...

Before you begin your trip, we ask that you take a moment to inspect your Zipcar inside and out and report any problems. This will help ensure our vehicles get the care they need, and you are not h...

Some businesses (and in rare cases, individuals) may be eligible for tax exemption. If you or your business is tax exempt, please email business@zipcar.com a copy of a state-issued exemption certif...

First and foremost, we hope you're safe. If you're involved in an accident, please follow these steps once it is safe to do so: Ensure your safety: Move to a safe location. Document the scene: T...

Yes! Every Zipcar has a fuel card in the visor above the driver's seat that can be used when purchasing fuel. Keep in mind, Zipcar is a car sharing community. Please return your Zipcar with at leas...

It’s important to return on time, as you could impact the next member’s trip. If you’re running late, you’ll be charged for the extra time you used the car, plus an additional late fee: 1- 60 min...

No, only round-trip bookings are currently available on Zipcars across North America. This means that your car must be picked up and dropped off at the same Zipcar location. Flexible bookings are c...

Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights: The Right to Know/Access/Portability T...

You can update the name on your account on a web browser by following the steps below: Sign in to your account  Click on My Account at the top of the page and select Account Settings Click the N...

If you are creating a new account, you may be eligible to receive discounts or promotions offered by a sponsoring business or organization. One example of this is AARP, which offers promotional mem...