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How do I invite new admins to join my business account?
As an owner or admin of an account, you can invite other admins to join and manage your account by following the below steps: Sign in to your Zipcar account Click on My Account at the top of the ...
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Can I use a Zipcar as a taxi or ride share service?
Zipcar and Uber have partnered to launch the Zipcar for Uber program. This partnership allows Uber drivers to sign up through Uber’s Vehicle Marketplace to rent Zipcars at a discounted rate and ear...
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What is the basic insurance coverage Zipcar provides?
Members who comply with the membership contract are covered by Zipcar physical damage insurance on the Zipcar vehicle while driving a Zipcar. In the case of an incident, members are responsible for...
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I forgot an item in a Zipcar, what can I do?
If you've forgotten an item in a Zipcar, you can make a booking and return to the vehicle at your earliest convenience. If you need help creating the booking, give us a call and we'll assist. Be su...
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What is Zipcar's policy on pets and animals?
Pets are not allowed in Zipcars unless they are in locked pet carriers. Members are subject to fees if evidence of pet hair is found in the vehicle they have reserved. We do waive the requirement ...
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Why is my account suspended and what can I do?
While your account is suspended, you will be unable to make bookings, change existing bookings, or unlock a Zipcar, but will still have access to sign in and review account settings and billing inf...
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Can I unlock my car while in a garage with poor or no reception?
All members are able to access Zipcars in areas of poor or no cellular reception. All of our US vehicles have Bluetooth® technology which allows you to lock, unlock, start, and end trips on all Zip...
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If I don't end my Zipcar trip, will it end automatically?
Yes, as long as the car has been returned to its home location, the ignition is off, and the doors have been closed and locked, your trip will automatically end at the end-time of your booking. Ke...
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Can I create, cancel, or modify bookings of drivers on my account?
Yes, account admins and owners are able to create, cancel, or modify the bookings of any driver on their business account. To create a booking for a driver on your account, select a car for their t...
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Can I see upcoming, ongoing, or completed trips of drivers on my account?
Yes, account admins and owners can see all upcoming, ongoing, and completed trips of drivers on their account Sign in to your Zipcar account Click on Trips in the top navigation menu Review all b...