I was in an accident. What should I expect during the accident process?

We understand that being in an accident can be stressful and overwhelming. To help provide some clarity, here’s how our accident process works:

1. Complete the Accident Report: After you report the accident, we’ll send you an accident report via text message that must be filled out and submitted. While we wait for your completed report, your Zipcar account will remain suspended. Once we receive your report, we will review your account and update you on the status of your suspension within 3 business days.

2. Zipcar Reviews Damage and Liability Claims: Our teams will assess and review any damage or liability claims related to the incident. This process can take several weeks. While we gather and review the necessary information, you may not hear from us right away, but rest assured, we are actively working on your case. We will follow up with you as soon as we reach the next step in the process.

3. Billing Follow-up:
   Once all claims and damage assessments are complete, we will reach out to you to discuss any applicable damage fees or third-party claims and finalize the billing details.

---

Here are some things to know or keep in mind as we process the accident report:

• Account Status: Your Zipcar account will be suspended while we await your incident report. Once we receive your report, we will review your account and provide an update on your suspension within 3 business days.
• Vehicle Inspection: Zipcar will assess the vehicle for any damage and arrange for necessary repairs.
• Damage Fees: If there is no breach of contract, can be up to $2500; if a waiver was purchased, your damage fee may be less. For more information on damage fees, please refer to Is there a damage fee if I damage a Zipcar vehicle?
• Liability Provider: Zipcar’s claims administrator, Sedgwick CMS, handles our liability claims. You can reach them at 866-345-2474 for assistance